What does the health check do
Check Your Wi-Fi Coverage
Walk through your premises and check the Wi-Fi connection in the areas where staff, customers and connected equipment need it most. Look for weak signals, slow performance or complete loss of connection.
A Wi-Fi site survey can help identify coverage gaps, interference and areas where additional access points may be needed.
Review Your Connected Devices
Identify every device that regularly connects to your network, including computers, phones, tablets, card machines, printers, security cameras, smart equipment and guest devices.
Understanding how many devices are connected—and what they are used for—helps reveal whether your current Wi-Fi setup has enough capacity to support your business.
Test Your Connection Performance
Check whether your internet connection remains fast, stable and reliable throughout the working day. Look for slow downloads, dropped video calls, interrupted cloud services or reduced performance during busy periods.
Testing at different times and in different areas of your premises can help identify whether the issue is caused by your broadband service, Wi-Fi coverage or network capacity. transition.
Understand How Your Business Uses Wi-Fi
Review the online activities your business relies on each day, such as cloud software, video calls, file transfers, online payments, guest Wi-Fi and connected equipment.
The more services being used at the same time, the greater the demand on your network. This helps determine whether your current broadband package and Wi-Fi setup can support your business without slowing down.
Review Your Router & Access Point Locations
Check where your router and wireless access points are positioned across your premises. They should be placed in open, central locations, close to the areas that need the strongest connection.
Avoid cupboards, thick walls, metal structures and nearby electrical equipment, as these can weaken the signal and create coverage gaps.
Review Your Wi-Fi Health Results & Provide You a Full Detailed Report
Use your findings to identify where your network is performing well and where improvements may be needed.
0–1 issues identified
Your Wi-Fi appears to be supporting your business effectively. Continue monitoring performance as your team, devices and online services grow.
2–3 issues identified
Your network may benefit from better equipment placement, improved coverage or increased capacity.
4–5 issues identified
Your Wi-Fi may be affecting productivity, customer experience or day-to-day operations. A professional site survey and review of your current broadband package may be recommended.